Privacy Policy

What this policy covers

This Privacy Policy explains what information Frame Platinum LLC may collect through this website, how that information may be used, and when it may be shared.

Information we may collect

• Contact details you submit, such as your name, phone number, email address, and jobsite address.
• Project details you share, such as the service you need, your preferred timing, and any message you send.
• Review details you submit, such as your name, city, star rating, written review, and project photos.
• Technical details used for site operations and abuse prevention, such as IP address, browser details, and source page information.

How we may use information

• To respond to estimate requests and follow up about your project.
• To review, moderate, and publish approved customer reviews and photos on the website.
• To protect the site from spam, fraud, and abuse.
• To operate, improve, and maintain the website and its forms.

How information may be shared

Information may be shared with service providers that help run the website and its communications, such as website hosting, spam protection, and email delivery providers. Approved reviews, names, cities, ratings, and photos may be displayed publicly on the website.

Review submissions

If you submit a review or photo, you confirm that the information is accurate and that you own it or have permission to share it. Submitted reviews may be edited for length, rejected, or removed if needed.

Data retention

Information may be kept for as long as reasonably needed to respond to inquiries, keep business records, manage reviews, resolve disputes, and protect the site.

Third-party services

This website may use third-party services such as Cloudflare Turnstile for anti-spam checks and email delivery tools to send form alerts. Those providers may process information according to their own policies.

Your choices

You may contact Frame Platinum LLC to ask about a submitted request or review, including requests to update or remove review content that was sent through this site.

Contact

For privacy questions, call (801) 949-8696 or use the estimate form on the home page.

Changes to this policy

This policy may be updated from time to time. Updates will be posted on this page with a new effective date.